Important for 2025 (2026)

Business Communication

Ranked by repeats across 10 papers (2015–2024), weighted toward recent years. 55 questions repeated; the best picks per part are shown. Use “Read model answer” where an answer is available.

Chapter importance for 2025

Total importance score of the repeated questions in each chapter.

  • [2] Pattern of Business Letters348.4
  • [1] Fundamentals of Business Writings328.9
  • [4] Fundamentals of Report Writing200.1
  • [6] Other Forms of Business communication168.1
  • [5] Standards and Physical Aspect of Communication164.2
  • [3] Applications to Specific Letter Situations96.1
How these scores are calculated

Each appearance is weighted by how recent the paper is — the weight halves every 4 years. Relative to the newest paper (2024):

2015 ×0.21 · 2016 ×0.25 · 2017 ×0.30 · 2018 ×0.35 · 2019 ×0.42 · 2020 ×0.50 · 2021 ×0.59 · 2022 ×0.71 · 2023 ×0.84 · 2024 ×1.00

repeat rate = combined weight of the years it appeared ÷ combined weight of all 10 papers.

  • Evidence — ×0.9 for two appearances close together, ×0.7 for two 5+ years apart (a one-off return), ×1 for three or more.
  • Due — ×1.12 when the typical gap between appearances points at 2025 (±1 year).
  • Skipped — questions seen once, and any that only appear in the latest 2 exam years, are left out.

score = rate × evidence × due × 100 · High ≥ 40 Medium ≥ 25

The year after the arrow is the last appearance plus the typical gap between a question's appearances.

Example — “What is bibliography?” (2015, 2016, 2018, 2022, 2024): 0.4872 × 1 × 1.12 × 100 = 54.6

#QuestionScoreYears seen
Part A · 1 mark each · top 12 of 27
1
What is bibliography?
54.6 High5× 2015, 2016, 2018, 2022, 2024 → 2026
2
What is business communication?
47.8 High3× 2020, 2022, 2024 → 2026
3
What is circular letter?
45.5 High4× 2016, 2018, 2020, 2024 → 2026
4
What is salutation?
43.8 High4× 2016, 2019, 2021, 2024 → 2027
5
What is adaptation?
41.1 High3× 2019, 2022, 2024 → 2027
6
What is communication?
38.7 Medium3× 2018, 2021, 2023 → 2026
7
What is meeting?
37.5 Medium3× 2017, 2021, 2023 → 2026
8
What is E-mail?
34.9 Medium3× 2015, 2021, 2024 → 2029
9
What is memo?
34.7 Medium3× 2017, 2020, 2024 → 2028
10
What is interview?
33.8 Medium3× 2018, 2020, 2022 → 2024
11
What is grapevine?
33.3 Medium2× 2022, 2024 → 2026
12
What is an appointment letter?
32.8 Medium4× 2016, 2018, 2020, 2021 → 2023
Part B · 4 marks each · top 8 of 13
1
What are the guidelines for making effective telephone calls?
50 High4× 2016, 2018, 2022, 2024 → 2026
2
Discuss the steps in preparing a good report.
30.8 Medium3× 2017, 2019, 2022 → 2025
3
Write a memo to the employees regarding maintaining office hours strictly.
27.7 Medium2× 2021, 2024 → 2027
4
“Generally short words communicate better.”—Explain.
26.1 Medium2× 2020, 2024 → 2028
5
Discuss the basic principles of adaptation.
16.9 Low2× 2016, 2024 → 2032
6
Describe the requirements of a valid meeting.
14.8 Low2× 2018, 2020 → 2022
7
Write a suitable joining letter as a probationary officer.
14.8 Low2× 2018, 2020 → 2022
8
How does communication make effective?
13.9 Low2× 2017, 2020 → 2023
Part C · 10 marks each · top 8 of 15
1
Draft a complaint letter to a supplier company for supplying defective goods.
41.1 High3× 2019, 2022, 2024 → 2027
2
Compare between an office memo and a letter.
40.2 High3× 2019, 2021, 2023 → 2025
3
Why mass communication is important in business?
33.3 Medium2× 2022, 2024 → 2026
4
Discuss the various parts of standard business letter.
21.3 Low3× 2016, 2018, 2020 → 2022
5
Discuss the advantages of internet.
19.2 Low2× 2019, 2024 → 2029
6
What is complaint letter?
19.2 Low2× 2019, 2024 → 2029
7
What is internet?
19.2 Low2× 2019, 2024 → 2029
8
Discuss the elements of communication process.
17.7 Low2× 2019, 2021 → 2023

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