Important for 2025 (2026)
Ranked by repeats across 10 papers (2015–2024), weighted toward recent years. 55 questions repeated; the best picks per part are shown. Tap a question to read a short model answer.
Chapter importance for 2025
Total importance score of the repeated questions in each chapter.
How these scores are calculated
Each appearance is weighted by how recent the paper is — the weight halves every 4 years. Relative to the newest paper (2024):
2015 ×0.21 · 2016 ×0.25 · 2017 ×0.30 · 2018 ×0.35 · 2019 ×0.42 · 2020 ×0.50 · 2021 ×0.59 · 2022 ×0.71 · 2023 ×0.84 · 2024 ×1.00
repeat rate = combined weight of the years it appeared ÷ combined weight of all 10 papers.
- Evidence — ×0.9 for two appearances close together, ×0.7 for two 5+ years apart (a one-off return), ×1 for three or more.
- Due — ×1.12 when the typical gap between appearances points at 2025 (±1 year).
- Skipped — questions seen once, and any that only appear in the latest 2 papers, are left out.
score = rate × evidence × due × 100 · High ≥ 40 Medium ≥ 25
The year after the arrow is the last appearance plus the typical gap between a question's appearances.
Example — “What is bibliography?” (2015, 2016, 2018, 2022, 2024): 0.4872 × 1 × 1.12 × 100 = 54.6
| # | Question | Score | Years seen |
|---|---|---|---|
| Part A · 1 mark each · top 12 of 27 | |||
| 1 | What is bibliography? | 54.6 High | 5× 2015, 2016, 2018, 2022, 2024 → 2026 |
| 2 | What is business communication? | 47.8 High | 3× 2020, 2022, 2024 → 2026 |
| 3 | What is circular letter? | 45.5 High | 4× 2016, 2018, 2020, 2024 → 2026 |
| 4 | What is salutation? | 43.8 High | 4× 2016, 2019, 2021, 2024 → 2027 |
| 5 | What is adaptation? | 41.1 High | 3× 2019, 2022, 2024 → 2027 |
| 6 | What is communication? | 38.7 Medium | 3× 2018, 2021, 2023 → 2026 |
| 7 | What is meeting? | 37.5 Medium | 3× 2017, 2021, 2023 → 2026 |
| 8 | What is E-mail? | 34.9 Medium | 3× 2015, 2021, 2024 → 2029 |
| 9 | What is memo? | 34.7 Medium | 3× 2017, 2020, 2024 → 2028 |
| 10 | What is interview? | 33.8 Medium | 3× 2018, 2020, 2022 → 2024 |
| 11 | What is grapevine? | 33.3 Medium | 2× 2022, 2024 → 2026 |
| 12 | What is an appointment letter? | 32.8 Medium | 4× 2016, 2018, 2020, 2021 → 2023 |
| Part B · 4 marks each · top 8 of 13 | |||
| 1 | What are the guidelines for making effective telephone calls? | 50 High | 4× 2016, 2018, 2022, 2024 → 2026 |
| 2 | Discuss the steps in preparing a good report. | 30.8 Medium | 3× 2017, 2019, 2022 → 2025 |
| 3 | Write a memo to the employees regarding maintaining office hours strictly. | 27.7 Medium | 2× 2021, 2024 → 2027 |
| 4 | “Generally short words communicate better.”—Explain. | 26.1 Medium | 2× 2020, 2024 → 2028 |
| 5 | Discuss the basic principles of adaptation. | 16.9 Low | 2× 2016, 2024 → 2032 |
| 6 | Describe the requirements of a valid meeting. | 14.8 Low | 2× 2018, 2020 → 2022 |
| 7 | Write a suitable joining letter as a probationary officer. | 14.8 Low | 2× 2018, 2020 → 2022 |
| 8 | How does communication make effective? | 13.9 Low | 2× 2017, 2020 → 2023 |
| Part C · 10 marks each · top 8 of 15 | |||
| 1 | Draft a complaint letter to a supplier company for supplying defective goods. | 41.1 High | 3× 2019, 2022, 2024 → 2027 |
| 2 | Compare between an office memo and a letter. | 40.2 High | 3× 2019, 2021, 2023 → 2025 |
| 3 | Why mass communication is important in business? | 33.3 Medium | 2× 2022, 2024 → 2026 |
| 4 | Discuss the various parts of standard business letter. | 21.3 Low | 3× 2016, 2018, 2020 → 2022 |
| 5 | Discuss the advantages of internet. | 19.2 Low | 2× 2019, 2024 → 2029 |
| 6 | What is complaint letter? | 19.2 Low | 2× 2019, 2024 → 2029 |
| 7 | What is internet? | 19.2 Low | 2× 2019, 2024 → 2029 |
| 8 | Discuss the elements of communication process. | 17.7 Low | 2× 2019, 2021 → 2023 |